Kovacevich's "Vision and Values" (!)

"If our team members have a great attitude, feel as if they own their business, are accountable for results, are given the tools and training to get the job done, are recognized and rewarded for their accomplishments, and have fun at work then chances are their customers will be happy and satisfied too."

     -- Richard Kovacevich, Vision and Values 2005


[Isn't this sad?]